Refund policy

Last updated: July 23, 2026

At Refraction.gg, every phone case is produced on demand after your order is placed. This allows us to reduce waste and create each item specifically for your purchase.

Returns & Refunds

Because our products are made to order, we generally do not accept returns or offer refunds for:

• Change of mind

• Ordering the wrong model or variant

• Accidental purchases

• Buyer preference after delivery

However, if your order arrives damaged, defective, contains a manufacturing defect, or you receive the wrong item, we'll make it right.

If you experience any of the above issues, please contact us within 14 days of receiving your order at support@refraction.gg. Please include:

• Your order number

• A description of the issue

• Clear photos showing the defect, damage, or incorrect item

If your claim is approved, we may, at our discretion, provide:

• A replacement item at no additional cost, or

• A full or partial refund, where appropriate.

Damaged During Shipping

If your package arrives visibly damaged or your item has been damaged during transit, please contact us as soon as possible with photographs of both the packaging and the product so we can investigate and resolve the issue.

European Union Customers

If you are located in the European Union, you may have statutory consumer rights, including a 14-day right of withdrawal for certain online purchases under applicable law.

Nothing in this Returns & Refunds Policy is intended to limit or exclude any mandatory consumer rights that apply under the laws of your country. Where EU consumer protection laws grant you a right to cancel or return your purchase, those rights will apply.

Contact

For any questions regarding returns, refunds, or damaged orders, please contact:

Email: support@refraction.gg