Shipping policy

 

Shipping & Delivery Policy

At Refraction.gg, every phone case is made to order. We work hard to produce and ship your order as quickly as possible while keeping you informed every step of the way.

Shipping Times

Europe: 5 to 14 business days

United States: 5 to 14 business days

Latin America: 5 to 14 business days

Rest of the World: 5 to 14 business days

Order Processing

All orders are made to order and are typically processed within 1–3 business days after payment is confirmed. Once your order has been produced and shipped, you will receive a tracking number via email so you can follow its journey.

Shipping Cost

We offer free worldwide shipping on all orders.

Customs & Import Duties

Depending on your country or region, your order may be subject to local customs duties, import taxes, or other fees. These charges are determined by your local customs authorities and are the responsibility of the customer.

Shipping Delays

While we do our best to ensure timely delivery, shipping times are estimates and may occasionally be affected by factors outside our control, including customs processing, carrier delays, severe weather conditions, or peak holiday periods.

Lost or Damaged Orders

If your order is lost in transit or arrives damaged, please contact us as soon as possible at support@refraction.gg. Please include your order number and, if applicable, photos of the damaged package or product so we can investigate and work toward a resolution.

Questions?

If you have any questions regarding your shipment, feel free to contact us at support@refraction.gg.